Refund policy

RETURNS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The return window for unused products is 30 days from that item being delivered.

Generally we do not accept returns for change of mind but there are exceptions.

Refunds are only applicable if the item is visibly not as described or misleading, the item is damaged on arrival or if the item breaks under the 12 month warranty period. If the item has been misused or is damaged because of the owner being at fault eg: jumping on product, leaving indoor product outside to mold or tear, then Oz Hammocks is not responsible and will not accept refunds or returns.

To start a return, you can contact us at info@ozhammocks.com.au. Please note that returns will need to be sent to the following address: 11 Cheeseman Ave, Brighton East VIC 3187

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ozhammocks.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ozhammocks.com.au.